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Returns & Exchanges

At Shop Southern Boutique, our biggest goal is to serve our loyal customers to our best ability. If you're not completely satisfied with your order, we will do everything we can to try and make it better!

Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact us within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact us as soon as possible so we can get that mishap sorted out for you!

Here is a simple run-down of the rules and procedures for returns:

  • Items can be returned for store credit only, issued in the form of a gift card code sent via email or text. We cannot issue refunds. We will also happily exchange your returned item for a different product or size.
  • All returns must be received within 10 business days from the date you receive your order.
  • Anything purchased with any form of personalization is a FINAL SALE and is not eligible for return.
  • Anything purchased at a discounted price or from our sale tab is FINAL SALE and is not eligible for return. This includes any promotional sales items, our sale category, and any flash sale items. 
  • Returned items must remain un-washed and unworn, with tags still attached if applicable.
  • If you are returning for an exchange.... shipping costs back to us will not be refunded.
  • Please allow our team 5-7 business days to process your return once it is received.
  • Returns & Exchanges can be mailed to 300 Spears Rd. Scottsville, Ky 42164
  • Please contact us via email for any additional questions or by phone.
  • shopsouthernboutiques@gmail.com
  • (270)791-3447

 

We understand that exchanges happen! That's why we will do our best to get you the correct size you need!

  • Simply contact us via messenger, email, or by phone and let us know that you need to swap for a different size. 
  • We will double check our inventory to ensure the correct size is in stock. We then will ask for you to mail us back your item.
  • Returns & Exchanges can be mailed to 300 Spears Rd. Scottsville, Ky 42164
  • You can send us a copy of tracking info so that way we can go ahead and mail your exchange in a more timely manner.